Retention Specialist (home care)
Lifeworks Learning provides training to teams that prepares them to implement the Retention Specialist program in their agencies. Contact us for estimates of the cost of customized training.
The retention specialist project is an innovative staff development model designed to improve certified home health aides (HHAs) retention in home care agencies. Specifically, the project provides training to staff who, in turn, return to their agencies and act as a trained retention specialist who has both the expertise and the ongoing support to systematically address problems of low job satisfaction and resulting turnover in their home care agencies. The project provides an in-depth training and a portfolio of resources to the retention specialist who is charged with diagnosing and addressing retention problems. The hallmark of the model is that a staff person from each agency is designated as the retention specialist. This individual receives tools and ongoing support to conduct a needs assessment, institute retention programs and evaluate their success. The specialist takes a leadership role in developing and sustaining a core of caring, committed staff and acts as a “retention advocate,” serving as the key internal consultant regarding retention programs.
The training participants include a person from each home care agency who is designated as a retention specialist and an agency administrator.
The Home Care Retention Specialist is being rigorously evaluated by researchers from Lifeworks Learning and the Home Care Association of New York State using a randomized control-group design with 8 treatment and 8 control agencies. Results of the evaluation will be available in 2010.